Regulatory and Complaints Information
My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury.
The Faculty Office
1, The Sanctuary
Westminster
London SW1P 3JT
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Telephone: 020 7222 5381
Email: Faculty.office@1thesanctuary.com
Website: www.facultyoffice.org.uk
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Redress
I am insured under a professional indemnity policy for at least £1,000,000.00. Insurer’s details will be provided upon requesting.
Complaints Procedure
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If you are dissatisfied about the service you have received please contact the Notary, Shereefa VP Purayil.
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If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.
In that case please write (but do not enclose any original documents) with full details of your complaint to:
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The Secretary of The Notaries Society
P O Box 1023
Ipswich IP1 9XB
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Email: secretary@thenotariessociety.org.uk
If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society/the Faculty Office for assistance.
Even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result:
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Legal Ombudsman
P O Box 6167
Slough SL1 0EH
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Telephone: 0300 555 0333
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
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If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.
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